Refund Policy
Effective date: 30 June 2026 · AIFolio Ltd
1. Our Commitment
We want you to be delighted with AIFolio. If something goes wrong on our end, we will make it right. This policy explains when and how you can request a refund.
2. 14-Day Cooling-Off Period
As a consumer purchasing digital content in the UK, you ordinarily have a 14-day right to cancel under the Consumer Contracts Regulations 2013. However, by starting the training process (“training your model”) you acknowledge that digital supply has begun and you waive this right, as permitted by regulation 37 of those Regulations.
If you have purchased a photo pack but have not yet started training, you may request a full refund within 14 days of purchase by emailing support@aifolio.co.uk.
3. Service Failure Refunds
If AIFolio fails to deliver a service you paid for, you are entitled to a remedy:
- Failed training run: we will re-run training at no charge or refund the affected photos.
- Failed generation: the photo used will be reinstated to your account.
- Prolonged service outage (>48 hours): we will reimburse your account proportionally or offer a refund upon request.
4. No Refunds for Completed Work
We cannot offer refunds for photos used in successful training or generation runs, even if you are not satisfied with the artistic output. AI portrait quality depends in part on the variety and quality of Source Images you upload. We recommend reviewing our tips and guidance before uploading.
5. Duplicate or Erroneous Charges
If you have been charged twice or believe a payment was taken in error, contact us immediately at support@aifolio.co.uk with your order reference. We will investigate and refund any confirmed erroneous charge within 5 business days.
6. How to Request a Refund
Email support@aifolio.co.uk with:
- Your account email address
- The order or payment reference
- A brief description of the issue
We aim to respond within 2 business days. Approved refunds are processed via your original payment method (Stripe) and may take 5–10 business days to appear on your statement.
7. Statutory Rights
Nothing in this policy limits your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015.
8. Contact
Refund queries: support@aifolio.co.uk